Shop Hours | Monday thru Thursday 11am - 6pm | Saturday 11am - 4pm | Closed Friday & Sunday
Bicycle Service & Repair
Modern bicycles, equipped with hydraulic disc brakes, internally routed cables and now often motors, batteries and related electronics, are more complicated, time consuming and expensive to work on than ever before.
Even with four full and two part time mechanics, our typical repair turnaround time April thru September is around two weeks. Please plan accordingly. Off-season, October thru March, repairs usually take just two or three days.
And, although we have over $50,000 worth of bicycle parts in stock, due to the incredible variety of component types and brands out there, about 1 in 5 tune-ups still need a part ordered, which typically adds several days to the repair time.
This is the reason we no longer schedule repair appointments. All repairs are done ASAP once dropped off. We do our repair work in the order in which it is received, so the sooner a bike is dropped off the sooner it will be repaired.
When you bring in your bike for service, we always start with a cost and time estimate of the work that will be needed.
One of our mechanics will discuss the repair with you and will explain what work should be done, respecting your budget.
In the event that a repair is going to be more complicated than estimated, or if additional work is required, we will call to get authorization for the additional expense.
Do you work on brands you don't carry?
Yes. We work on all sorts of bikes no matter where you bought it from. Usually the only bikes that we cannot service or source parts for are low priced internet E-bikes.
Do you pack and ship bikes?
We pack bikes as well as they are shipped from the factory, wrapped in foam pipe insulation rather than typical corrugated cardboard.
Our cost for packing and shipping a bike is $80 and includes all labor and materials.
You must order an UPS or FedEx label yourself online and email it to us.
Typical UPS shipping charges for a bike are $150 to $200.
Bicycle boxes measure 58"x31"x10" and typically weigh 40-45 lbs packed.
E-bike boxes measure 58"x34"x12", weigh 65-75 lbs and cost $250 to $300 to ship and insure.
Do I get a free tune-up?
Every new bicycle sold by Biketek includes unlimited free tune-ups and adjustments for one year from the time of purchase. No other shop in Pittsburgh offers this long of service without charge.
All new bikes go through a normal break-in period, during which it's important to re-tighten bolts, re-true the wheels and tighten stretching cables and other minor adjustments. So we encourage everyone to bring in the bike at least twice.
Do you rent bicycles?
No, we do not. We recommend you contact the nice people at Golden Triangle Bike Rental